Terms of use

Last updated 4 October 2026. These terms cover the Appreci mobile apps for iOS and Android, the web application at portal.appreci.io, and the Verandah ordering site. By creating an account or using Appreci you agree to them.

Who you are dealing with

Appreci Pty Ltd (ABN 29 631 324 804) of Brisbane, Queensland, Australia (“Appreci”, “we”, “us”). Contact hello@appreci.io. When you pay in the app or on the website you are paying us: we take payment for the gift and our service fee, then buy the gift from the store on your behalf, as your agent. The store sells and supplies the goods under its own licences, as it would for any other customer, and is responsible for them (see “Stores and partners”).

What Appreci is

Appreci lets you send a real-world gift with a message: a coffee or an item at a local café, wine, hampers and other items from stores, or a gift card. The person you send it to opens it from an email or in the app and redeems it at a store, orders ahead with it, has it delivered, or adds its value to their Appreci wallet. Gifts are physical items or in-person redemptions, not digital content unlocked inside the app. Payments are taken through Stripe, not through Apple In-App Purchase or Google Play Billing, and Apple and Google are not party to any purchase.

Accounts

• You must be 16 or over to hold an account, and 18 or over to send or receive an alcohol gift.
• Keep your sign-in details to yourself. You are responsible for what is done with your account until you tell us it has been compromised.
• Give us accurate details. We may close accounts that are fraudulent, abusive, or used to break these terms, and will tell you why unless the law prevents it.
• You can close your account at any time in the app (avatar → Settings → Delete my account) or by following the deletion page.

Organisations

An organisation can hold an Appreci account and give its people access to send gifts from it. The organisation's administrators can see gifts sent from that account, who received them, and any message or reply that was shared with the team. If your access comes through an organisation, that organisation decides who may use its account and its credit.

Sending a gift

• You tell us who the gift is for and we deliver it to the email address or phone number you give. Check it: a gift sent to the wrong address can be opened by whoever holds that address.
• Your message travels with the gift. Do not send anything unlawful, threatening, abusive, obscene, or that infringes someone else's rights. We may remove such content and close the account.
• You keep ownership of what you write, record or attach. You give us permission to store it and show it to the people on the gift (and, if you share it with a team, to that organisation) for as long as the gift and the accounts exist.

What you pay

• The price of the gift, a service fee shown before you pay (currently 50 cents plus 5% of the gift value unless the screen says otherwise), postage where the gift is shipped, and any optional extras you choose.
• Prices are in Australian dollars and include GST where it applies.
• You can pay by card through Stripe, or with credit already in your Appreci wallet. Saved cards are stored by Stripe, not by us.
• Payment is complete when Stripe confirms it. If a payment fails or is reversed, the gift is not sent, or is cancelled if it has not been redeemed.

Receiving and redeeming

• A gift is yours to use once you open it. You can redeem it at a participating store, use it to order ahead, have it delivered, pay it forward to someone else, or add its value to your wallet as credit, depending on the gift.
• Gift value and wallet credit can be spent on Appreci and cannot be withdrawn as cash, except where the law requires a refund.
• If an order costs more than the gift covers, you pay the difference by card before the order is placed, and you see the amount first.
• Once a gift has been redeemed, used for an order, or added to a wallet, it cannot be redeemed again.

Expiry

Gifts are valid for three years from the day they are sent, which is the minimum the Australian Consumer Law sets for gift cards and vouchers, unless the gift shows a longer period. The expiry date is shown on the gift. A gift that is not redeemed before it expires cannot be used; its sender may cancel an unredeemed gift before expiry and receive the value back as Appreci credit.

Stores and partners

Stores and cafés on Appreci are independent businesses. They prepare and supply what you order, and they are responsible for the quality of the goods and for complying with the laws that apply to them. If a store closes or stops offering a gift before it is redeemed, we will offer an equivalent gift or Appreci credit. Gift cards issued through our gift-card partner are subject to that partner's redemption rules, which are shown with the card.

Alcohol

Appreci does not sell, supply or store alcohol, and never holds or handles it. When you send an alcohol gift, Appreci buys it on your behalf from a licensed store. That store sells it and supplies or delivers it to the recipient directly, under its own liquor licence, as it would for any other customer. To send or receive an alcohol gift you confirm that both you and the recipient are 18 or over. Deliveries of alcohol may require proof of age and will not be left with a person under 18.

Refunds, cancellations and problems

• Gifts bought through Appreci, and our service, come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees.
• If a gift does not arrive, cannot be fulfilled, or is not what was ordered, tell us at hello@appreci.io and we will replace it, re-send it, or refund it to the original payment method or as Appreci credit, as the law requires.
• A sender may cancel a gift that has not yet been opened or redeemed; the value is returned as Appreci credit. A gift that has been redeemed cannot be cancelled.
• Service fees are refunded when the gift itself is refunded because of our error or a fault.

Using Appreci properly

Do not use Appreci to break the law, to send unsolicited gifts or messages in bulk, to interfere with the service or other people's accounts, to copy or scrape the service, or to resell gifts. The Appreci name, logo, apps and website are ours or licensed to us; you may use them only to use the service.

Our responsibility

We provide Appreci with reasonable care and skill. To the extent the law allows, we are not responsible for loss caused by things outside our control, including a store's conduct, a third-party service being unavailable, or an address you gave us being wrong, and our liability for anything else is limited to re-supplying the service or refunding what you paid for it. Nothing here excludes liability that cannot be excluded by law.

Changes

We may update these terms. We will post the new version here with a new date, and for a material change we will tell you in the app or by email at least 14 days before it takes effect. Continuing to use Appreci after that is acceptance of the new terms; if you do not accept them you can close your account.

Law and disputes

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction. If you have a problem, contact us first and we will try to sort it out with you. You may also raise it with the Australian Competition and Consumer Commission or your state's fair trading office.

Contact

hello@appreci.io · Appreci Pty Ltd, Brisbane, Queensland, Australia.